PrivacyPolicy

Torq (“Torq,” “we,” “our,” or “us”) values your privacy and is committed to protecting personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you access or use our websites, products, services, APIs, and platforms (collectively, the “Services”).

This policy applies to business customers, partners, website visitors, and end users whose data may be processed through Torq.

1. Information We Collect

1.1 Information You Provide Directly

We may collect information you provide when you:

• Create an account or request a demo
• Communicate with us (email, support, sales)
• Enter into a contract with Torq

This may include:

• Name, business name, job title
• Email address, phone number
• Login credentials
• Billing and payment information
• Any information you voluntarily submit

1.2 Information Processed on Behalf of Customers (Customer Data)

Torq primarily operates as a data processor for our business customers.

Customer Data may include:

• CRM records (leads, customers, contacts)
• Marketing and advertising data
• Website and event data
• Messaging data (email, SMS, advertising audiences)
• Analytics and performance metrics

Ownership: All Customer Data belongs to the customer. Torq does not sell or claim ownership over Customer Data.

1.3 Automatically Collected Information

When you use the Services, we may automatically collect:

• IP address
• Device and browser type
• Log files and usage data
• Cookies and similar technologies

This data is used for security, performance monitoring, and service improvement.

2. How We Use Information

We use information to:

• Provide, operate, and improve the Services
• Power AI-driven insights, automation, and agents
• Maintain security and prevent fraud
• Communicate with customers and users
• Comply with legal and regulatory obligations

We do not use Customer Data to train generalized AI models.

3. AI & Automated Processing

Torq uses artificial intelligence and automated systems to:

• Analyze data patterns
• Generate insights and recommendations
• Power autonomous or semi-autonomous agents

AI outputs are generated only from data authorized by the customer and are scoped to that customer's environment.

Torq does not use Customer Data to benefit other customers.

4. Legal Bases for Processing (GDPR)

Where applicable, we rely on the following legal bases:

• Performance of a contract
• Legitimate business interests
• Compliance with legal obligations
• Consent, where required

5. Data Sharing & Disclosure

We may share information only:

• With service providers (cloud hosting, analytics, security)
• To comply with legal obligations
• To protect rights, safety, or property
• With customer authorization

Torq does not sell personal data.

6. Data Retention

We retain information:

• For as long as necessary to provide Services
• As required by law or contract
• According to customer-defined retention policies

Upon termination, Customer Data is deleted or returned per contractual terms.

7. Security

We implement industry-standard safeguards including:

• Encryption in transit and at rest
• Access controls and authentication
• Network and application security monitoring
• Least-privilege internal access

No system is 100% secure, but we continuously improve our security posture.

8. International Data Transfers

Torq may process data in jurisdictions where we or our service providers operate. We use appropriate safeguards (such as standard contractual clauses) for cross-border data transfers.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Correct or delete data
• Restrict or object to processing
• Request data portability

Requests can be submitted to privacy@torq.ai.

10. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Operate our website
• Analyze traffic and usage
• Improve user experience

You can control cookies via your browser settings.

11. Children's Privacy

Torq is not intended for use by individuals under 16. We do not knowingly collect personal data from children.

12. Third-Party Links

Our Services may contain links to third-party websites or platforms. We are not responsible for their privacy practices.

13. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be posted on this page with an updated effective date.

14. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at: